AirPods Pro Defect Sparks Class Action Lawsuit Over Crackling Sound Issues

AirPods Pro Defect Sparks Class Action Lawsuit Over Crackling Sound Issues

By Marcus Bennett

November 18, 2024 at 03:26 AM

AirPods Pro on red surface

AirPods Pro on red surface

Apple faces a class action lawsuit over persistent audio issues with their AirPods Pro (Gen 1) released in October 2019. Users reported crackling, static, and popping sounds, particularly noticeable during movement.

Despite Apple's attempts to resolve the issue through software updates and a repair program launched in October 2020, many users continued experiencing problems even with replacement units. The repair program was quietly extended beyond its initial end date in 2021.

The lawsuit, filed in California federal court, alleges that:

  • Consumers paid premium prices for defective headphones
  • Apple's advertising was false and misleading
  • The audio defect significantly reduced the product's value
  • Replacement units often exhibited the same problems

Three class representatives from Pennsylvania, Texas, and Ohio are leading the lawsuit, which cites violations of state and federal consumer laws. The plaintiffs argue they would not have purchased the AirPods Pro or would have paid less had they known about the audio defect.

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