Target Sees 8-Week Drop in Store Traffic Following DEI Program Changes

By Marcus Bennett

May 2, 2025 at 04:32 AM

Target is experiencing a consistent decline in foot traffic for the eighth consecutive week, largely attributed to their recent scaling back of Diversity, Equity, and Inclusion (DEI) programs.

Customer response has been significant, with many expressing their disappointment through both social media and changed shopping habits. This shift isn't happening in isolation - competitor Costco, which has maintained its DEI initiatives, has reported 13 straight weeks of increased foot traffic.

Costco store exterior with workers

Costco store exterior with workers

Multiple factors are influencing this trend:

  • Customer dissatisfaction with DEI policy changes
  • Inflation concerns and budget constraints
  • Value perception compared to competitors
  • Overall shopping experience evaluation

Target storefront with signature red spheres

Target storefront with signature red spheres

The impact extends beyond immediate sales numbers, reflecting a broader shift in consumer expectations. Modern shoppers increasingly consider corporate values alongside traditional factors like price and convenience when making purchasing decisions.

Target faces a clear challenge: addressing declining foot traffic while balancing corporate policies with customer expectations. The situation highlights how company decisions on social initiatives can directly impact consumer behavior and business performance.

This trend serves as a case study in how retail success today requires alignment between corporate policies, customer values, and competitive pricing - all factors that influence where people choose to shop.

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